E-commerce
Online shops and customer service assistants
For an online shop we build a store live in 2–5 working days, an AI assistant that answers delivery, returns and product questions 24/7 on web chat and WhatsApp, and automations that recover abandoned baskets.
What goes wrong in an online shop
- Where is my order arrives all day and somebody looks up each one.
- Size, colour and stock questions delay the sale, and a customer will not wait.
- Baskets are filled and abandoned, and nobody goes after them.
- The returns process is explained from scratch to every customer.
What the assistant does in this trade
Not a generic bot: it is trained on your prices, your hours and your services, and it answers 24/7 on web chat and WhatsApp, in your own words.
- Gives delivery status from an order number.
- Answers product specifications, size guides and stock.
- Explains returns and exchanges using your rules, and starts the process.
- Knows the current offers, codes and the free-delivery threshold.
- Suggests an alternative when something is out of stock, or takes a notify-me.
What the website carries
- A product catalogue with categories, filters, variants and stock.
- Payment and delivery integrations.
- A page per product, so each can be found on its own in a search.
- Basket, accounts and an order-tracking screen.
What runs on its own in the background
Most of the customer-service load in ecommerce is three questions: where is my order, will this size fit, how do I return it. All three have settled answers and all three eat hours.
- An abandoned basket gets a reminder a few hours later.
- Dispatch and delivery notifications go out on their own.
- A review invitation three days after delivery.
- A notify-me is answered the moment the item is back in stock.
The example we built for an online shop
We built the design below end to end for this trade: the layout, the copy and a working assistant. The sample text is in Turkish — when we work together it is rewritten in your language, with your brand, your prices and your services.
Frequently asked
Can you migrate our existing shop?
Usually yes — products, customer records and order history. How much work it is depends on the platform you are leaving; we settle that on the first call.
Where does delivery tracking come from?
We connect your courier's tracking. The customer gives an order number and the assistant reads the current status back.
Can the assistant approve a return?
It starts the process within the rules you set. Anything outside them it passes to you rather than deciding.
How many products can it handle?
No practical limit. It reads the catalogue and answers from it, whether that is fifty products or five thousand.
Get a free demo for your online shop
Tell us in two lines what you want to build. Within 24 hours you get a demo made for your business and a clear plan — free, no commitment.